Who are we?

Comewel LTD is an authorised payment processor. That’s why in your bank statement you won’t see the name of the website or company you made the payment for, but the name of the company which directly processes the payments.

How will the service appear on my bank statement?

Our discreet billing service ensures complete confidentiality with each and every transaction. The transactions made on our websites will show up as "CS* > DSM LTD" on your bank statement.

I’d like to apply for a refund, cancel a subscription or report an unauthorised transaction. Can you help me with these issues?

Of course we can. Our Customer Support was designed especially for solving such issues. Please fill out this form or contact us at and describe the problem in detail.

Why do I need to include my card details and email address when I contact you?

Your card information is required to find your payment, cancel your subscription or make a refund. Just the first six (6) and last four (4) digits of your card number will be enough. We also need your email address in order to let you know about the progress of your enquiry, or request additional information we may need to solve the problem.

How long will it take to process my enquiry?

We'll try to respond to your enquiry as soon as possible (usually within 24 hours).

How do I know that my enquiry was received?

We’ll use the email address you give us with your enquiry to send you a message containing your enquiry number.

I didn’t receive a confirmation email with my enquiry number. What should I do now?

If you didn’t receive an email with your enquiry number, please make sure that the email address you sent us is correct, and check your Spam folder. If your email address is right and you didn’t find our email in your Spam folder, please contact us at

I have a question not covered by the FAQ! What should I do?

If you’ve not found an answer to your question, please get in touch by filling our Contact Form, or at